Refund Policy
Your satisfaction matters to us. Here's everything you need to know about our refund process, timelines, and eligibility requirements for selorianthos's financial education programs.
Our Commitment to You
At selorianthos, we stand behind the quality of our budget performance metrics education. We understand that sometimes circumstances change, and we've designed our refund policy to be fair and straightforward. This policy covers all our educational programs and services offered through selorianthos.world as of 2025.
Refund Eligibility
30-Day Window
Refund requests must be submitted within 30 days of your program enrollment date. This gives you ample time to experience our content and teaching approach.
Progress Limit
You must have completed less than 25% of the program materials to be eligible for a full refund. Partial refunds may be available for higher completion rates.
Valid Reason
Acceptable reasons include medical emergencies, job loss, major life changes, or if the program doesn't match what was described in our materials.
How to Request a Refund
Contact Our Support Team
Email us at support@selorianthos.world with your enrollment details and reason for the refund request. Include your full name, enrollment date, and program name for faster processing.
Provide Documentation
Submit any supporting documentation for your refund reason. This might include medical certificates, termination letters, or other relevant proof depending on your situation.
Review Process
Our team will review your request within 5-7 business days. We'll verify your enrollment details, completion status, and evaluate your refund reason against our policy criteria.
Refund Processing
Once approved, refunds are processed back to your original payment method. You'll receive email confirmation with tracking details and expected completion dates.
Processing Timelines
Different payment methods have varying processing times
Credit card refunds typically appear on your statement within 3-5 business days after processing approval.
Bank transfers and debit card refunds may take 5-10 business days depending on your financial institution.
International payments and certain payment processors may require up to 15 business days for complete refund processing.
Payment Method Processing
Credit Cards
3-5 business days
Debit Cards
5-7 business days
PayPal
3-5 business days
Bank Transfer
7-10 business days
Special Circumstances
Partial Refunds
If you've completed 25-50% of a program, you may be eligible for a 50% refund. Programs with 50-75% completion may receive a 25% refund on a case-by-case basis.
Technical Issues
If technical problems prevent you from accessing course materials for more than 7 consecutive days, you're eligible for a full refund regardless of completion status.
Program Changes
If we make significant changes to program content or structure after your enrollment, you have 14 days from the change notification to request a full refund.
Non-Refundable Items
Physical materials, printed resources, one-on-one consultations, and completed certificate programs are generally non-refundable but may be considered on individual basis.
Questions About Refunds?
Our support team is here to help you through the refund process